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Store Policies

Coral Connection strives to bring you the best of the best. We will work with our customers on any losses however we do ask for a little common sense and understanding with anyone we work with. These are live animals and although they are very hardy precautions must be adheard to. Thoughout our many years of Trans-shipping we have maintained a 5% or less loss rate. We attribute this to our handling practices. All corals should be acclimated ASAP and temperature, and poor water quality are the main reason for losses. Corals should be acclimated slowly to any tank after shipping, this includes floating the bags to acclimate tempature as well adding small amounts of aquarium water to the bag over several hours to bring Salinity, PH, Alkalinity up in the bag to match your tank. If Corals are acclimated correctly and you have zero Nitrates and the temps are in the correct range in your tank you should have no issues with die-off of any corals in your tank. We will replace corals due to loss in shipping with he return of the skeleton and a water sample but we cannot cover the cost of shipping so a credit can be added to your account and used on future orders. PH, Alkalinity and salinity should be in normal ranges

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